Return Policy

The company sincerely hopes that you won't need to cancel an order once it has been placed. However, if the situation does arise, please refer the following section

Cancelling Before Shipment: You can request a cancellation for your order at any time before it is shipped. Once the shipment has left the company's warehouse for delivery, we will not be able to cancel the order.

Replacements: The company does not offer replacements. It's important to understand the specific circumstances in which replacements are not provided.

Tampered Package : If you receive a package that appears to be tampered with from the outside, you should refuse to accept it and return it to the courier or delivery person. Additionally, you should immediately inform the company by emailing them at info@sdg-planet.com

Damaged Product: If you receive a product that is damaged inside the package, you should notify the company by emailing them images of the damaged piece within 24 hours of receiving the product. The company will arrange for a replacement. The process of replacement may take approximately 7 to 10 working days from the date they receive your email.

Discretion of the Company: The decision to approve exchanges, returns, and refunds is at the discretion of the company. This means that the company will assess each request individually and determine whether to proceed with the exchange or return.

Original Label and Product Condition: It is important to note that returned or exchanged goods should retain their original label. Additionally, the goods should be in good condition. If the goods are damaged or do not have the original labels, the company may return them to you without issuing a refund.

It's worth mentioning that specific details may vary depending on the company and its policies. If you have any further questions or concerns, I recommend contacting the company directly for clarifications

Refund Policy : In scenarios where the product is intact and has been returned in good condition along with the invoice. The return has to be executed manually by the client and manage repacking and arrange the Courier company and bear the charges for the logistics. Refund will be made within 2 weeks of the receipt of the returned product.