Shipping within India: The free shipping policy mentioned is applicable only for orders being shipped within India. The minimum order value including the taxes for free shipping shall be INR 300.00 per invoice. Incase an order requires being shipped outside of India. please contact us directly at corporate@aslibamboo.com for a quick response to place your order directly. There are different compliances, documentation and shipping charges for international shipping. We seek customer’s cooperation to enable us execute orders depending upon the feasibility.
Required Information: To ensure smooth shipment of your order, it is essential to provide a complete postal address including the correct pin code, email ID, and contact number. Please double-check these details before completing your order to avoid any delivery issues.
Order Processing and Dispatch: If the ordered item is in stock, it will be packed and dispatched from the company's warehouse within 7 working days. However, if some of the ordered items are not in stock, the company will produce them and dispatch them within 15 working days of placing the order. They will keep you informed about any delays in such exceptional cases.
Delivery Days and Time: The standard delivery time frame within India is 4-7 days once the item has been packed and dispatched. The company's courier partners will deliver the shipment between Monday to Saturday, from 9 am to 7 pm. It's important to note that delivery is subject to working days, excluding public holidays and Sundays. Factors beyond the company's control, such as unexpected travel delays by the courier partners and transporters due to weather conditions and strikes, may affect the delivery time.
Order Tracking: Once your package is dispatched, the company will send you an intimation and notification containing the package tracking details.
First Come, First Served: Sales are conducted on a "first come, first served" basis. This means that merchandise is available in limited quantities and may not be restocked once it is sold out. We will require some time to restock the same as per the production/Procurement schedule. There is no guarantee of the availability of any product in stock.
Order Cancellation:The company reserves the right to cancel your order for various reasons, including issues arising from inventory or other internal issues, strikes, interstate regulations, or delivery disruptions. If your order is canceled, they will inform you and provide you with an opportunity for a refund.
If you have any further questions or concerns about sales, delivery, or order cancelation, I recommend reaching out directly to us at info@sdg-planet.com